Where we ship
We ship to all 50 U.S. states, Washington DC, and Puerto Rico. We do not ship internationally. We cannot deliver to freight forwarders, and we cannot ship to APO/FPO/DPO addresses at present. See Legal & Export Restrictions.
If you place an order for an address we cannot serve, we will contact you and refund it in full.
Methods and costs
| Method | Cost (USD) | Estimated delivery | Carrier |
|---|---|---|---|
| Standard | $7.95 · free on orders over $95.00 | 3–6 business days | USPS Ground Advantage or UPS Ground |
| Express | $18.95 | 1–2 business days | UPS 2nd Day Air or FedEx 2Day |
| Local pickup — Asheville, NC | Free | Ready in 1 business day | Collected from us by appointment |
Shipping is charged once per order, not per item. The free-standard-shipping threshold is calculated on the merchandise subtotal after any discount and before sales tax. All figures are in United States Dollars (USD) and are shown to you at checkout before you pay.
Dispatch and delivery times
Dispatch: orders placed before 1:00pm Eastern on a business day are normally packed and handed to the carrier within 1–2 business days. Orders placed at the weekend or on a U.S. federal holiday are processed the next business day.
Delivery: the estimates above start from dispatch, not from when you ordered. They are estimates, not guarantees. Carrier networks slow down around Thanksgiving, Christmas and severe weather, and heavy items such as the cast iron dutch oven occasionally take a day longer.
Tracking: as soon as the carrier scans your parcel we email you a tracking link. You can also use our order lookup with your order number and email address.
Local pickup in Asheville
Choose local pickup at checkout and we will email you within one business day with a time to collect from our studio at 72 N Market St, Asheville, NC 28801. Bring your order number. This is a working studio rather than a shop, so please come at the agreed time rather than dropping in.
We hold pickup orders for 14 days. After that we will contact you, and if we cannot reach you within a further 7 days we will refund the order in full.
Damaged, lost or missing parcels
Damaged on arrival: email Maisonaureviallc@outlook.com within 7 days of delivery with your order number and photographs of the damage and the outer box. We will send a replacement or refund you in full, your choice, and we pay the return shipping. Please keep the packaging until we have replied.
Tracking has stopped moving: if there has been no scan for three business days, contact us and we will open a carrier trace.
Marked delivered but not there: check with neighbours and around the property first, because carriers sometimes scan early. If it has not appeared after 24 hours, contact us and we will file a claim and make it right. You will not be left out of pocket for a parcel you never received.
Wrong or incomplete order: tell us and we will ship the correct item immediately at our cost, with a prepaid label for anything that needs to come back.
Address accuracy and refused deliveries
Please check your delivery address at checkout. We ship to the address you give us. If an address is wrong and the parcel comes back to us, we will refund the merchandise but not the original shipping, and we will charge shipping again to resend it.
A refused delivery is treated as a return under our Return & Refund Policy, with the return shipping deducted from the refund.
If you spot a mistake in your address, email Maisonaureviallc@outlook.com straight away — we can usually correct it before the parcel leaves.