Standard delivery is $7.95 USD and arrives in 3–6 business days. It is free on orders over $95.00 USD. Express is $18.95 USD and arrives in 1–2 business days. Local pickup in Asheville is free. Every order leaves our studio within 1–2 business days. Full detail is in our Shipping & Delivery Policy.
All 50 U.S. states, Washington DC and Puerto Rico. We do not ship internationally yet, and we cannot ship to freight forwarders. See Legal & Export Restrictions.
Yes — 30 days from delivery, unused and in its original packaging, for a full refund to your original payment method. Return shipping is on us if the item arrived damaged, faulty or wrong; otherwise it is $7.95 USD deducted from the refund. Candles cannot be returned once burned, for safety reasons. Read the Return & Refund Policy.
If it has not shipped, yes, and at no cost — email us with your order number as soon as you can. Once it ships it becomes a return. See the Cancellation Policy.
We issue the refund within 2 business days of receiving and inspecting the return. Your bank then takes 5–10 business days to post it. Refunds always go back to the card or wallet you paid with — your processor will not let us send it anywhere else.
Visa, Mastercard, American Express and Discover, through Stripe or Square. Depending on your device and browser, Stripe may also offer Apple Pay, Google Pay or Link. All charges are in United States Dollars (USD).
Your card number is entered into a form served directly by Stripe or Square, encrypted in your browser, and sent to them — not to us. Maison Aurevia LLC never receives, processes or stores a full card number. Both processors are PCI-DSS Level 1 certified. See our Payment Security Statement.
That is our card descriptor. If you see a charge from MAISON AUREVIA you did not make, contact us first at Maisonaureviallc@outlook.com — we can usually resolve it faster than a chargeback, and we will refund a genuine error immediately.
We charge sales tax where Maison Aurevia LLC has a tax obligation. At present that is North Carolina. The exact amount is calculated from your delivery address and shown before you pay — there are no charges added after checkout.
No. We do not store card details and we do not create customer accounts. Every purchase is a single, one-off charge that you authorise at checkout. We never set up a recurring payment.
Only if you specifically ask us to. Starting or abandoning a checkout does not sign you up for anything. If you ever do opt in, every message carries a working unsubscribe link and we act on it straight away.
Email Maisonaureviallc@outlook.com within 7 days of delivery with your order number and a photo of the damage and the outer box. We send a replacement or a full refund, your choice, and we pay the return shipping.