Cancelling before dispatch — free
You can cancel any order at no cost while it is still with us. In practice that is the first 1–2 business days.
- Email Maisonaureviallc@outlook.com with the subject "Cancel" and your order number, or call (828) 998-4813.
- If the parcel has not been handed to the carrier, we cancel the order immediately.
- We refund 100% — the full merchandise total, all shipping and all sales tax — to your original payment method within 2 business days. Your bank posts it in a further 5–10 business days.
There is no cancellation fee and no restocking fee.
Once it has shipped
We cannot recall a parcel from the carrier. Once your order has been dispatched, a cancellation becomes a return, and our Return & Refund Policy applies: 30 days, unused, original packaging, $7.95 USD return shipping deducted for a change of mind.
Please do not refuse the delivery as a way of cancelling. It works, but it takes far longer to get back to us and the actual return carrier cost is deducted rather than the flat rate.
Changing an order
Before dispatch we can usually change the delivery address, swap a colourway, add an item or remove one. Email Maisonaureviallc@outlook.com with your order number and what you would like changed.
Where a change increases the total we will send you a secure payment link for the difference. Where it reduces the total we refund the difference to your original payment method. We never charge a card again without you authorising it.
When we cancel an order
We may cancel an order and refund you in full if the item turns out to be out of stock, the price was clearly wrong through a typographical error, we cannot verify or deliver to the address, the order fails a fraud or card-testing check, or the order appears to be for commercial resale. We will always email you to explain, and the refund is issued the same business day.
Subscriptions and recurring charges
Maison Aurevia LLC does not sell subscriptions and does not create recurring charges. Every order is a single, one-off purchase that you authorise at checkout. There is nothing to cancel later, no trial that converts, and no stored card on file. If you ever see a repeat charge from MAISON AUREVIA, contact us at once at Maisonaureviallc@outlook.com — it is an error and we will refund it immediately.
Local pickup orders
A local pickup order can be cancelled at any time before you collect it, for a full refund. We hold pickup orders for 14 days; if you have not collected it and we cannot reach you within a further 7 days, we cancel and refund the order automatically.